Privacy Policy.

Your privacy matters to us

EMM Constructions Pty Ltd ABN: 38 640 414 286 and its related businesses appreciate the importance of privacy and are committed to complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (“Privacy Act”) where applicable.

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website. In this Privacy Policy we, us or our means EMM Constructions Pty Ltd ABN 38 640 414 286.

We reserve the right to amend or modify this Privacy Policy at any time however, an up to date copy of this document will remain available on the website at all times.

Overview of EMM Constructions Functions and Activities

EMM Constructions Pty Ltd has many years of experience across South-East Queensland and New Zealand in the residential and commercial industry. Its functions and activities include:

  • development of luxury custom built homes;
  • sale of house and land packages;
  • knockdown and construction of rebuilds;
  • renovations;
  • development and project management;
  • consulting with stakeholders, including government and regulatory authorities;
  • maintaining registers of buyers and interested parties;
  • communicating with the public, stakeholders and media through websites and social media

Personal Information

EMM Constructions may collect and store your personal information as part of undertaking its functions and activities, including, informing you about those functions and activities, complying with its contractual and legal obligations, running promotions and other marketing activities or administering a relationship with you by responding to your enquiries and providing you with information about our events, products and services.

The types of personal information we may collect about you include:

  • your name;
  • images of you;
  • your contact details, including email address, mailing address, street address and/or telephone number;
  • your marital status and/or anniversary;
  • your age and/or date of birth;
  • your credit card details;
  • your demographic information, such as postcode;
  • your preferences and/or opinions;
  • information you provide to us through customer surveys;
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party.

 

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
  • to run competitions and/or offer additional benefits to you;
  • for advertising and marketing, including sending you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and
  • to consider your employment application.

 

EMM Constructions generally collects this information to enhance our customer service relationships and market research, which may include information relating to your interests, experiences and preferences.

 

In some instances, if you do not provide EMM Constructions with the required personal information EMM Constructions may not be able to provide you with the requested product or service and allow you to participate in promotion activities.

 

As a result, EMM Constructions may need to stop the existing sales processes, suspend, cancel or renew a contract (subject to its terms and conditions and relevant laws), withdraw an invitation or offer or decline your entry into any promotional marketing offers including competitions.

How we collect your personal information

EMM Constructions will collect personal information directly from you where it is reasonable and practicable to do so. However, in some circumstances, we may receive your personal information from other parties such as individual agents, employees, authorised agents, service providers and subcontractors.

 

Where we collect information about you from a third party, we will take reasonable steps to ensure that you are made aware of the details set out in our privacy policy. 

 

When we collect personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of certain key matters, such as the purposes for which we are collecting the information, the organisations (or types of organisations) to which we would normally disclose information of that kind, the fact that you are able to access the information and how to contact us.

 

Personal Information may be collected from you in a number of ways, including (but not limited to):

  • During conversations with you (in person and/or via telephone);
  • Social media pages;
  • Smartphone applications;
  • Display home sites;
  • from documentation, hardcopy or digital media provided by you;
  • from communications sent from you by fax, email, post or other means;
  • from third parties when you have authorised us to do so;
  • from forms completed by you and returned to our office either in person or online;
  • information about the individual’s financial position and credit-worthiness including loan application information, guarantors/next of kin personal details;
  • an individual’s employment history or trading history and any business, company or related entity you are involved with; and
  • when you visit our website.

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • sponsors or promoters of any competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and]
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
  • third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.

How we use your personal information

EMM Constructions will use your personal information for the purpose for which it was collected or for the purpose which was reasonably apparent at the time when the information was collected.

 

By submitting your personal information, you consent to EMM Constructions using it:

  • to verify your identity;
  • to contact and communicate with you;
  • to provide you with products and services;
  • to notify you of any new products and services offered by EMM Constructions relevant to the agreed service or otherwise;
  • to help EMM Constructions manage and enhance its products and services, including analysing customer feedback to better serve future customer needs;
  • to provide ongoing information and marketing materials (by digital advertising, electronic email and other marketing channels) about products and services relating to the products and services provided by EMM Constructions;
  • monitor online activity on EMM Constructions’ website and/or other applications;
  • for recruiting employees and contractors; and
  • to comply with laws or regulations in relevant jurisdictions.

 

EMM Constructions may also use or disclose your personal information collected for any other related purpose. Whenever possible, we will require you to specifically consent to any disclosure of your personal information to a third party where the disclosure of personal information is not in accordance with or is unrelated to the purpose for which it was collected.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

 

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

 

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

 

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

 

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

 

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

 

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

 

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

 

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

 

If you want to delete any Cookies that are already on your computer, please refer to the help and support area of your internet browser for instructions on how to locate the file or directory that stores these Cookies.

 

Information on deleting or controlling Cookies is available at www.aboutcookies.org. Please note that by deleting our Cookies you may not be able to access certain areas or features of our site.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

 

For any questions or notices, please contact us via our contact page on the website.